Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Times

  • Standard Shipping: 10–15 business days
  • Express Shipping: 7–10 business days

Shipping rates are calculated at checkout based on your location and order weight. Delivery times are estimates and may be affected by customs clearance, local carriers, public holidays, or other circumstances beyond our control.

International Shipping

We ship worldwide. No additional customs fees will be charged upon delivery.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Returns & Refunds

Except where required by applicable consumer law, all sales are final.

We do not accept returns or issue refunds for non-quality-related reasons, including change of mind, incorrect size selection, incorrect color selection, or personal preference.

Exchanges

If you need to request a size or color exchange, please contact us at info@peter-patter.com within 7 days of receiving your order.

All exchange requests are subject to prior approval and product availability. Items must be unworn, unwashed, unaltered, and returned with all original tags and packaging.

For exchanges involving products without quality issues, the customer is responsible for the return shipping cost. Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Defective, Damaged or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us at info@peter-patter.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Once the issue has been verified, we will arrange an appropriate replacement, refund, or other remedy in accordance with applicable law. Peter-Patter will cover reasonable return and replacement shipping costs for confirmed defective, damaged, or incorrect items.

Lost Orders

If your order is lost in transit, please contact us at info@peter-patter.com within 7 days after the expected delivery date. We will investigate the shipment with the carrier and provide an appropriate solution.

Statutory Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived.

Customers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods. For non-defective products returned under this statutory right, the customer is responsible for the direct return shipping cost. Please contact us before returning any product.